Track your compensation claims from a single panel.
Sign in to view your flight compensation claims, eligibility status, document requirements and payment process all from a single panel.
Which flight disruption can you file a claim for?
Flight Cancellation Compensation
If your flight was cancelled, you may be entitled to compensation depending on when you were notified and the alternative flight offered.
Flight Delay Compensation
If you arrived 3 hours or more late, you may be entitled to compensation based on the flight distance.
Overbooking Compensation
If you were denied boarding due to overbooking despite holding a valid ticket, you can file a claim.
Track your flight compensation claim step by step.
Claim Received
Your flight details are saved to the system. The flight date, airline, route and disruption type are prepared for review.
Eligibility Under Review
The delay duration, cancellation notice, flight distance and route information are assessed for compensation eligibility.
Awaiting Documents
Additional documents such as your ticket, booking, ID or signature may be required for your claim to move forward.
Payment Process
Once the claim is approved, the compensation amount is prepared for transfer and the payment process begins.
What is flight compensation, and who can apply?
Under EU Regulation 261/2004, if your flight was delayed by more than 3 hours, cancelled, or you were denied boarding due to overbooking, you can claim compensation of between €250 and €600 based on the flight distance.
All passengers departing from Türkiye or arriving in the EU can benefit from this right. Create your claim and we'll correspond with the airline on your behalf.
Check your compensation entitlement for your flight.
If you experienced a delay, cancellation or denied boarding, create your first claim in just a few minutes.